Cityworks Solutions Analyst

Join our Technology & Innovation team dedicated to achieving a more interconnected, livable world. We are seeking a Solutions Analyst to join our Asset Management practice in delivering business and technology solutions to our state and municipal clients.  You will be implementing software and processes in the state/local government markets to support our local and state government clients in the management of their physical infrastructure including water systems, transportation, parks, fleet, facilities, and municipal services.  We are looking for candidates who are passionate about working with teams to solve problems, who take ownership of tasks, and who are willing to ask questions and guide successful outcomes.

In this role, you will be working directly with our clients as part of the project team and be involved in all phases of the implementation including business planning, workflow diagramming, software configuration, testing, documentation, training, and go-live support.

The selected candidate will have a breadth of technological acumen but be able to articulate and communicate with a non-technical audience. The candidate must also have the ability to support multiple projects simultaneously, strong verbal and written communication skills, and an ability to work with a diverse team.

Remote/in-office schedule is flexible.

Join us as we Rise to the Challenge

At KCI, we’re building an enduring community that provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply in supporting and developing our team. We reward integrity and commitment, and when we do well, you do well. Our employee’s have the freedom to innovate, unlimited growth, a voice that matters, a lifestyle that works, and skin in the game. Achievements are shared and celebrated. As a team, we are motivated to better ourselves, each other, and the world around us. 

THE COMPANY

KCI Technologies, Inc. is a 100% employee-owned engineering, consulting and construction firm serving clients throughout the United States. KCI is recognized as an industry leader, employing cutting-edge technologies, management practices and strategic growth initiatives. Employee ownership fosters an entrepreneurial spirit, encourages technical expertise, and shapes strategic planning.

KCI is currently ranked #48 on Engineering News-Record’s list of the Top 50 design firms in the nation.

KCI BENEFITS INFORMATION

We offer a competitive compensation package, family friendly benefits, a collaborative working environment, and the training, mentoring and resources you need to advance in your career.

Benefits_2023

We understand that you have choices, and we know that together we will make a great team!

KCI is committed to building a diverse and inclusive staff, and we encourage women, people of color, LGBTQ+ individuals, and individuals with disabilities to apply.

As a Solutions Analyst, you will:

• Review specifications
• Develop prototypes
• Design, configure, develop, test and deploy hardware and software solutions in a logical, creative, and structured manner that meet customer requirements
• Collaborate with customers, cross-functional teams, and subject matter experts to implement compelling solutions
• Support training of customers
• Work independently and in a team setting on projects to successful completion
• Deliver technology solutions/services within the allocated budget
• Provide thorough technical support to customers
• Develop technical documentation
• Stay current on latest technologies and methods
• Regularly interact and build relationships with team members
• Support development of proposals in response to Request for Proposals (RFPs)
• Support business development and marketing initiatives by meeting with customers and prospective customers, attending industry events, and giving presentations
• Comply with all KCI policies and procedures
• Complete other duties as required/assigned

Specialized Experience:

• Aptitude for analyzing and documenting business processes.
• Expertise in the implementation planning, configuration, testing, and training of Computerized Maintenance Management Systems (CMMS) such as Cityworks, Lucity, Maximo, VUEWorks, Cartegraph, or other modern-day solutions preferred.
• Knowledge of Esri cloud, desktop, web and mobile product lines preferred.
• Data extraction and reporting including knowledge of SQL, Python, or other query languages
• Strong problem-solving skills
• Self-motivated
• Team player with demonstrated experience working constructively on multi-disciplinary teams
• Ability to work independently and produce high-quality deliverables without excessive oversight and instruction
• Strong organizational and time-management skills

• Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, Systems Engineering, Mathematics, Statistics, or related field is required. Experience may be substituted for degree.
• Minimum one year of experience working with databases or configurable software; education and internships may substitute for experience
• Knowledge of utilities, facilities, transportation, water, and/or state/local government markets is strongly preferred
• Familiarity with software development and systems engineering is preferred
• Knowledgeable of APIs, distributed backend systems, dimensional data modeling, SQL queries and schema design is preferred
• Experience with cloud technologies is preferred
• Demonstrated experience to learn quickly and apply new technologies to solve problems 
• Ability to develop and maintain deep knowledge of customers, data, business, and markets
• Demonstrated ability to communicate well with colleagues and customers, both written and oral 

• Pre-employment drug screening is a condition of employment. Background and motor vehicle checks may be required based upon position.

• Successfully and satisfactorily perform Duties and Responsibilities as described above.

KCI Technologies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.