Utility Operations Analyst

INTRODUCTION

Join our Technology & Innovation team , which is dedicated to achieving a more interconnected, livable world. We seek a Utility Operations Analyst to join our multi-disciplinary Asset Management practice in delivering business and technology solutions to our state and municipal clients. You will work closely with state/local government clients in managing their physical infrastructure, particularly for water and wastewater utilities and other municipal services. We seek candidates who understand how public sector clients operate, deliver their services, and comply with state and federal regulations. We are a team of problem solvers who are passionate about working collaboratively. We welcome candidates who work well as part of a team and take ownership of tasks, think critically, are willing to ask questions, have strong verbal and written communication skills, and understand utility operations with the capacity to guide successful short- and long-term strategic planning outcomes.

In this role, you will work directly with our clients as part of a project team and be involved in asset management planning projects by compiling written documentation and building datasets, performing analysis, creating deliverable quality documentation, and evaluating service levels. A candidate will have the experience to allow them to understand utility operations, including exposure to utility industry practices about service delivery for water distribution, sewer collection, and treatment plant operations. We welcome experience in the following areas - engineering and planning, construction, inspection, permitting and regulatory compliance, operations and maintenance, asset inventory, asset condition assessment, capital planning, rate setting, and finance. You will support project managers by creating quality business advisory project deliverables including presentations, charts, graphs, technical memos and reports. Experience with data analysis, using Excel, Power BI, and GIS is also desirable.

The position will be primarily remote; however periodic presence may be required at KCI’s offices. This position requires regular travel to client sites and municipal facilities.

Join us as we Rise to the Challenge

At KCI, we’re building an enduring community that provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply in supporting and developing our team. We reward integrity and commitment, and when we do well, you do well. Our employees have the freedom to innovate, unlimited growth, a voice that matters, a lifestyle that works, and skin in the game. Achievements are shared and celebrated. As a team, we are motivated to better ourselves, each other, and the world around us. 

THE COMPANY

KCI Technologies, Inc. is a 100% employee-owned engineering, consulting and construction firm serving clients throughout the United States. KCI is recognized as an industry leader, employing cutting-edge technologies, management practices and strategic growth initiatives. Employee ownership fosters an entrepreneurial spirit, encourages technical expertise, and shapes strategic planning.

KCI is currently ranked #48 on Engineering News-Record’s list of the Top 50 design firms in the nation.

KCI BENEFITS INFORMATION

We offer a competitive compensation package, family friendly benefits, a collaborative working environment, and the training, mentoring and resources you need to advance in your career.

We understand that you have choices, and we know that together we will make a great team!

KCI is committed to building a diverse and inclusive staff, and we encourage women, people of color, LGBTQ+ individuals, and individuals with disabilities to apply.

As a Utility Operations Analyst, you will: 

• Interface between users and project managers bridging the gap between technology and business stakeholders  
• Perform detailed requirements analysis, document processes, and perform user acceptance testing 
• Identify and prioritize technical and functional requirements 
• Engage with stakeholders and users to understand how data-driven changes to process, products, services, software, and hardware can improve efficiencies and add value 
• Support ongoing reviews of business processes and develop optimization strategies 
• Evaluate solutions to determine what is technologically feasible and financially and functionally reasonable 
• Stay current on the latest process and technology advancements to automate and modernize systems  
• Work efficiently in a team setting on projects to successful completion 
• Exercise judgement in developing and implementing methods and techniques to obtain desired results following industry best practices 
• Deliver services within the allocated budget 
• Develop functional and technical documentation 
• Regularly interact and build relationships with team members, managers, customers, and business partners 
• Support development of proposals in response to Request for Proposals (RFPs) 
• Support business development and marketing initiatives by meeting with customers and prospective customers, attending industry events, and giving presentations 
• Comply with all KCI policies and procedures 
• Complete other duties as required/assigned 

Skills and Other:

• Experience in utilities, facilities, transportation, water, and/or state/local government markets is preferred 
• Experience in utility or public works operations is preferred
• Excellent written and verbal communication skills 
• Excellent planning, organizational, and management skills  
• Great analytical, critical thinking and problem-solving abilities.
• Demonstrated experience to learn quickly and apply new technologies to solve problems. 
• Technical and business writing and visual communications, including graphics and presentations.
• Ability to develop and maintain deep knowledge of customers, data, business, and markets.  
• Ability to influence stakeholders and work closely with them to define acceptable solutions.
• Familiarity with Computerized Maintenance Management Systems (CMMS) such as Cityworks, VUEWorks, Maximo, Lucity, Cartegraph, or other EAM solutions preferred.

• Bachelor’s degree in Business, Information Technology, Computer Science, Management Information Systems, or related field is required. Experience may be substituted for degree.
• Minimum three years of experience as a Business Analyst or similar role
• IIBA Certified Business Analysis Professional or PMI Professional in Business Analytics certification is preferred
• Experience in utilities, facilities, transportation, water, and/or state/local government markets is preferred
• Pre-employment drug screening is a condition of employment. Background and motor vehicle checks may be required based upon position.

• Interface between users and project managers bridging the gap between technology and business stakeholders  
• Perform detailed requirements analysis, document processes, and perform user acceptance testing 

• Identify and prioritize technical and functional requirements 
• Engage with stakeholders and users to understand how data-driven changes to process, products, services, software, and hardware can improve efficiencies and add value 
• Support ongoing reviews of business processes and develop optimization strategies 
• Evaluate solutions to determine what is technologically feasible and financially and functionally reasonable 
• Stay current on the latest process and technology advancements to automate and modernize systems  

• Work efficiently in a team setting on projects to successful completion 
• Exercise judgement in developing and implementing methods and techniques to obtain desired results following industry best practices 
• Deliver services within the allocated budget 
• Develop functional and technical documentation 
• Regularly interact and build relationships with team members, managers, customers, and business partners 

• • Support development of proposals in response to Request for Proposals (RFPs) 
  • Support business development and marketing initiatives by meeting with customers and prospective customers, attending industry events, and giving presentations 
  • Comply with all KCI policies and procedures 
  • Complete other duties as required/assigned 

KCI Technologies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.