Sr. Solutions Engineer- Software Implementation

Join our Technology & Innovation team dedicated to achieving a more interconnected, livable world. We seek a Senior Solutions Engineer to join our Asset Management practice in delivering business and technology solutions to our state and municipal clients.  You will be implementing software and processes to support our local and state government clients in managing their physical infrastructure, including water systems, transportation, parks, fleet, facilities, and municipal services.  We are looking for candidates who are passionate about leading teams to solve problems, who take ownership of tasks, and who are willing to ask questions and guide successful outcomes. In this role, you will also lead and/or assist with designing and developing asset inventories using best practices data modeling skills and Esri’s GIS software to integrate with Cityworks.  You will work directly with our clients as part of the project team and be involved in all phases of the implementation including business planning, workflow diagramming, software configuration, testing, documentation, training and go live support.

The selected candidate will have a breadth of technological acumen but can articulate and communicate with a non-technical audience. The candidate must also have the ability to lead multiple projects simultaneously, strong verbal and written communication skills, and an ability to work with a diverse team.

Join us as we Rise to the Challenge

At KCI, we’re building an enduring community that provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply in supporting and developing our team. We reward integrity and commitment, and when we do well, you do well. Our employee’s have the freedom to innovate, unlimited growth, a voice that matters, a lifestyle that works, and skin in the game. Achievements are shared and celebrated. As a team, we are motivated to better ourselves, each other, and the world around us. 

THE COMPANY

KCI Technologies, Inc. is a 100% employee-owned engineering, consulting and construction firm serving clients throughout the United States. KCI is recognized as an industry leader, employing cutting-edge technologies, management practices and strategic growth initiatives. Employee ownership fosters an entrepreneurial spirit, encourages technical expertise, and shapes strategic planning.

KCI is currently ranked #48 on Engineering News-Record’s list of the Top 50 design firms in the nation.

KCI BENEFITS INFORMATION

We offer a competitive compensation package, family friendly benefits, a collaborative working environment, and the training, mentoring and resources you need to advance in your career.

We understand that you have choices, and we know that together we will make a great team!

KCI is committed to building a diverse and inclusive staff, and we encourage women, people of color, LGBTQ+ individuals, and individuals with disabilities to apply.

As a Senior Solutions Engineer, you will: 

• Align solutions to the customer’s goals, needs and objectives
• Provide consultation and training to customers and team members
• Interpret specifications and build solutions to those specifications
• Develop strategies and hardware/software solutions in a logical, creative, and structured manner that will help customers solve complex problems
• Collaborate with customers, cross-functional teams, and subject matter experts to identify and frame compelling solutions
• Interact with customers to execute the technical aspects of the strategy
• Multi-task and work efficiently in a team setting on critical projects to successful completion
• Exercise judgement in developing and implementing methods and techniques to obtain desired results following industry best practices
• Deliver right-sized technology solutions/services within the allocated budget
• Provide expert technical support
• Develop technical documentation
• Stay current on latest technologies and methods
• Regularly interact and build relationships with senior management, customers, and business partners
• Support development of proposals in response to Request for Proposals (RFPs)
• Support business development and marketing initiatives by meeting with customers and prospective customers, attending industry events, and giving presentations
• Mentor solutions engineers and solutions analysts by developing, coaching and growing team members through continuous learning
• Supervise staff, as assigned
• Provide performance feedback to solutions engineering staff and/or supervisors of staff
• Operate independently
• Comply with all KCI policies and procedures
• Complete other duties as required/assigned

Specialized Experience:

• Aptitude for analyzing and documenting business processes.
• Expertise in the implementation planning, configuration, testing and training of Computerized Maintenance Management Systems (CMMS) such as Cityworks, Lucity, Maximo, VUEWorks, Cartegraph or other modern-day solutions required.
• Knowledge of Esri cloud, desktop, web and mobile product lines preferred.
• Data extraction and reporting including knowledge of SQL, Python, or other query languages
• Strong problem-solving skills
• Self-motivated
• Team player with demonstrated experience working constructively on multi-disciplinary teams
• Ability to work independently and produce high-quality deliverables without excessive oversight and instruction
• Strong organizational and time-management skills

• Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, Systems Engineering, Mathematics, Statistics, or related field is required. Experience may be substituted for degree.
• Master’s Degree in Computer Science, Electrical Engineering, Information Technology, Systems Engineering, Mathematics, Statistics, or related field is preferred.
• Minimum eight years of experience as a Solutions Engineer or similar role
• Minimum five years of experience in a consulting role
• Pre-employment drug screening is a condition of employment. Background and motor vehicle checks may be required based upon position.

• Successfully and satisfactorily perform Duties and Responsibilities as described above.
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KCI Technologies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.